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In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish it to them.

I completed the applications and started gathering all the requested documents. Couple of days later I sent all the required documents to John. Days passed by and John called in and asked for more documents, I provided it to him; this process continue and days and weeks passed by until the end of Feb, he called in and said that they could not refinance the mortgage.

I was pissed off because we started with 3.5% interest rate to 4.87% mortgage rate. He did not give me any precise answer why CashCall rejected it.

This company should not be in the business they are liars and cheaters, and their license should be revoked.

Reason of review: Poor customer service.

Location: 1 City Blvd W #1000, Orange, CA 92868, USA

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